The Tote

Domestic:
Items ordered via Standard Delivery will arrive within 5-7 business days. Express Delivery is available for an extra charge. Tracking ID will be provided once the item(s) is dispatched.

International:
Currently not available. If you live outside of the United States, please contact as we may be able to accommodate. Shipping rates will be given at that time.

Customers can have an item request for a refund/exchange within 14 days. The item(s) must be in its/their original packaging and in brand new and/or unused condition to qualify. 

The shipping fee will not be refunded (if applicable) under any circumstances, and the customer is responsible for all fees to have the package returned back to us. There is also an additional 15% restocking fee if the item is returned for a refund.

To initiate an exchange or refund, email info@christanmercurio.com.

Care and Maintenance  

Sustainable luxury vegetable tanned leather does get better with age, but even more so if you take care of it! The most important first step is keeping leather clean and free from dirt and dust. This can be accomplished with a damp cloth and by storing your bag in the provided dust bag.

Smith’s leather balm from Maine is useful to restore and protect vegetable tanned leather. The combination organic cocoa butter, organic beeswax and pure almond oil, help nourish the leather and the beeswax acts as a natural sealer, making leather water resistant.

Chamberlin’s Leather Milk is a fabulous leather cleaner. Their products are made in Texas with natural and non-toxic ingredients. This cleaner is great to help remove water spots and clean up your leather as needed.

Warranty

I am committed to the quality and durability of my work, offering repair services for any structural issues that fall within my scope of responsibility. My bags are meticulously crafted with minimal seams and are saddle stitched by hand to enhance their strength and longevity. In the event of a structural failure, I kindly request that clients cover the shipping costs to and from my workshop. Rest assured, I will manage all other aspects of the repair. Please note, however, that my ability to assume responsibility for repairs may be compromised if the bag has been altered or repaired by third parties.

For warranty issues, please contact us via our contact form.